Appointments
Please ensure that you arrive at least 5 minutes before your appointment time. Arriving late may interfere with your appointment and we will have to cut the appointment time down or may not be able to complete the treatment that day if you are too late, full payment will still be required.

Phone calls, messages and emails are replied too during business hours only.

Although we try to ensure that the salon is as relaxing as possible, due to the nature of the building and being in the centre of the town noise may be heard. We will however do our upmost to ensure you have the best possible treatment!

Please come to your appointment appropriately dressed, we do not take any responsibility for any belongings that may become damaged, stained, lost or marked as a result of a visit to Escape. All personal belongings are of responsibility of the client and Escape will take no responsibility of any actions which may occur.

Cancellations
24hour notice of cancellation is required

Cancellations/ rescheduling or any adjustments to treatments within 24hrs of treatment will incur a 50% fee.

No shows to appointments will incur a 100% fee and will not be able to rebook unless full payment has been received.

Complains/Refund policy

Our complaints procedure is designed to make sure that we settle any complaints as quickly as possible, complains must be raised within 7 days after the date of treatment. We shall acknowledge complaints within 2 working days and aim to have looked into the complaint within 10 working days of the date when it was raised.

Unfortunately due to time and products used we are unable to offer any refunds for treatments, we check throughout your service if you are happy and complaints must be raised at that time!

We do not offer refunds for products bought, whether opened or unopened. Should you be unhappy with the result of the product purchased from us a refund will not be obtainable.

Pre/Aftercare before and after treatments

You can find aftercare advice for all our treatments under the treatment section on our website, our online booking system fresha will also send pre/after care advice. This advice must be followed prior and post treatment! We will not be held responsible should this advice not be followed and for anything that may occur as an aftermath of the treatment.

Nail services complaints

If you chip or damage your nails we will fix any damages free of charge within 48hours of appointment. After this time it is your responsibility to follow the correct aftercare and advice. There is no guarantee on how long they may last so please look after them.


Purchase of retail products
Products must be paid for in full at the time of purchase. Products sold in the salon are highly concentrated, so a little is needed per application in order to achieve maximum results.

We do not offer refunds for products bought, whether opened or unopened. Should you be unhappy with the result of the product purchased from us a refund will not be obtainable.

Purchases via our website

  • The images of the products on our website are for illustrative purposes only and therefore products may vary slightly from their pictures.

  • The packaging of the product may vary from that shown in images on our website.

  • If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product or products are out of stock, because of unexpected limits on our resources which we could not reasonably plan for because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

  • Our website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from addresses outside the UK.

  • Please allow 2 to 4 business days for delivery (subject to stock availability). We will deliver the ordered products to you as soon as reasonably possible.

  • If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. We can’t be held responsible if this takes place. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

  • If no one is available at your address to take delivery and the products cannot be posted through your letterbox or left in a safe place, our elected courier will leave you a note informing you of how to rearrange delivery or collect the products from a local depot. Product(s) will be your responsibility from the time we deliver the product(s) to the address you gave us, this is not the responsibility of Escape if any parcels go missing.

  • We do not offer refunds for products bought, whether opened or unopened. Should you be unhappy with the result of the product purchased from us a refund will not be obtainable.

  • For a full ingredients list please get in contact with us.

    Gift Vouchers
    Gift vouchers are available for treatments, products, or a value of your choice. They are non-refundable and must be produced in the salon when they are being activated. Vouchers are valid for 12 months from date of purchase and cannot be redeemed for cash, sold or transferred. We are unable to extend this period so expired vouchers cannot be accepted. We do not keep a record of gift vouchers sold so it is you’re responsibility to look after them. Missing/Lost gift vouchers will unable to be redeemed.

    Loyalty Rewards Card
    These are cards issued by the salon to returning clients who demonstrate a loyalty to us, and who we wish to reward as a result. The card cannot be redeemed for cash, sold or transferred and are the property of Escape. Escape may terminate these cards at any time.

    Prices
    Our prices can be found in our official price list in the salon, via our website or online booking page and are subject to change without notice.

    Data Security
    Personal details taken from clients, during consultation procedures etc, will be kept safe and retained in the strictest of confidence. We do however use contact details to send the client their appointment times via email or SMS. Should you prefer to not receive these please let us know.

    Medical Conditions
    Please inform your therapist of any medical conditions as they may be a contraindication to some treatments. For clients with a serious illness, we may require a letter from the doctor advising that it is safe to receive the requested treatment. This will need to be done before we can proceed.

    Allergic reactions during treatments and products bought from Escape

    We at Escape will not be held responsible for any allergic reaction that takes place from the use of any of our products or treatments. We cannot guarantee that our products are totally free of ingredients that may cause an allergic response in individuals and especially those that are sensitive. It is your responsibility to inform us of any allergies before treatment and when purchasing products from us. If irritation occurs discontinue use of product this is not at fault of Escape and no refund will be issued. Please get in contact for a full ingredients list of all of our products.

    Mobile Phones/Children
    In the interest of all our clients we request that visitors refrain from talking loudly on their phones. Ideally the phone should be put on silent or aeroplane mode for the duration of the visit so that other customers are not disturbed. Some of our treatments are of a relaxing nature, so any adverse noise will spoil the experience for the client and other clients in the salon.

Please ensure childcare is in place, due to the relaxing nature of the salon and the chemicals and expensive equipment we use we strongly advice against bringing children to your appointment. In the rare case that you cannot find any childcare and need to bring your child please let us know before attending the appointment.

Patch Test
A patch test may be required for certain treatments such as tinting, lash lifting or brow lamination. A patch test is done in the salon 24 hours prior to treatment.

Offers
Offers may appear on our website, or social media platforms such as Facebook. Please note that these are valid for a defined period and will revert back to the normal price once the offer period has elapsed.

Payment
We accept all major debit/credit cards and cash.